PRIVACY POLICY

Effective Date: May 17, 2026

This Privacy Policy explains how sunoi.io ("sunoi.io," "we," "us," or "our") collects, uses, shares, and protects information when you use https://www.sunoi.io, the Sunoi applications, tools, features, and related services (collectively, the "Services").

By using the Services, you acknowledge that your information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above and post the revised policy on the Services. Your continued use of the Services after the revised policy is posted means that you acknowledge the updated policy.

2. Information We Collect

We collect information that you provide directly, information generated through your use of the Services, and information collected automatically.

Information You Provide

• Contact information, such as your name and email address.
• Account information, such as login credentials, account identifier, profile settings, and security-related information.
• Billing and subscription information, such as plan tier, transaction history, invoice metadata, and payment status. Payment card details may be collected and processed by our payment processors.
• User content, such as prompts, lyrics, audio files, images, uploaded materials, generated tracks, project settings, comments, support messages, and other content you submit or make available through the Services.
• Communications with us, such as support requests, refund requests, feedback, and other messages.

Information Collected Automatically

We and service providers acting on our behalf may collect information about your device and interactions with the Services, including:

• Device and browser information, such as device type, operating system, browser type, language, screen size, and device identifiers.
• Usage information, such as pages viewed, features used, generation requests, clicks, referral pages, timestamps, and diagnostic logs.
• Network information, such as IP address and approximate location.
• Cookies and similar technologies used to keep you signed in, remember preferences, measure performance, prevent abuse, and understand how the Services are used.

3. How We Use Information

We use information for the following purposes:

• Provide, operate, maintain, and improve the Services.
• Process prompts, lyrics, uploads, audio generation, editing, downloads, and related product workflows.
• Create and manage accounts, authentication, subscriptions, billing, credits, and customer support.
• Communicate with you about your account, transactions, product updates, policy changes, support requests, and service notices.
• Personalize and improve the user experience.
• Monitor performance, debug errors, conduct analytics, and develop new features.
• Protect the Services, our users, and the public from fraud, abuse, security incidents, illegal activity, and policy violations.
• Enforce our Terms of Service and other agreements.
• Comply with legal obligations, respond to lawful requests, and establish or defend legal claims.

4. Cookies and Tracking Technologies

We use cookies, local storage, pixels, analytics tags, and similar technologies to operate and improve the Services. These technologies may help us:

• Keep you signed in and secure your session.
• Remember preferences and settings.
• Understand traffic, product usage, and feature performance.
• Detect errors, abuse, fraud, and security risks.
• Measure the effectiveness of product and marketing communications.

We may use analytics, performance, advertising, and attribution providers, such as Google Analytics, Google Ads, or similar services, to understand how users interact with the Services and to measure campaign effectiveness where enabled. Payment, authentication, hosting, infrastructure, and security providers may also use cookies or similar technologies to support core service operation.

Your browser or device settings may allow you to block, delete, or control cookies and similar technologies. Some features, including account login, payment, generation, saved workflow, and certificate flows, may not work correctly if these technologies are disabled.

Where required by applicable law, we will honor legally recognized opt-out preference signals, including Global Privacy Control ("GPC"), for applicable sale, sharing, or targeted advertising opt-out rights. We do not sell personal information for money. Where applicable law treats certain analytics, advertising, or tracking disclosures as "sharing" or targeted advertising, you may have the right to opt out.

For more information about cookie categories, cookie settings, GPC, Do Not Sell or Share requests, Google Analytics and Ads opt-outs, and an overview of cookies or storage technologies we use, see our Cookie Policy at https://www.sunoi.io/cookie-policy.

5. How We Share Information

We do not sell personal information. We may share information as described below:

• Service providers: vendors that help us host infrastructure, process payments, provide storage, deliver emails, run analytics, prevent abuse, provide customer support, and operate the Services.
• AI and processing providers: providers that help process generation, editing, transcription, storage, or similar workflows.
• Payment processors: providers that process payments, subscriptions, invoices, taxes, fraud checks, and billing support.
• Legal and safety: courts, regulators, law enforcement, government authorities, or other parties when we believe disclosure is required or appropriate to comply with law, protect rights, prevent harm, investigate abuse, or enforce agreements.
• Business transfers: parties involved in an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
• Public or shared areas: if you choose to publish, share, or make content available through public features, that content and related profile information may be visible to others.
• With your direction or consent: when you ask us to share information or otherwise authorize disclosure.

6. User Content and Generated Output

The Services may process prompts, lyrics, uploaded media, generated songs, generated lyrics, metadata, and related project information. We use this information to provide the requested workflow, maintain account history, support downloads, troubleshoot issues, prevent abuse, and improve the Services where permitted by law and our agreements.

You should avoid submitting sensitive personal information, confidential business information, or materials you do not have the right to use.

7. Third-Party Services and Links

The Services may contain links to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, or policies of third parties. Your use of third-party services is governed by their own terms and privacy policies.

8. Children's Privacy

The Services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it. Parents or guardians may contact us at support@sunoi.io to request deletion.

Users who are at least 13 but under the age of majority in their jurisdiction may use the Services only with permission from a parent or guardian.

9. Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, prevent abuse, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the type of information and the context in which it is used.

10. International Transfers

We may process and store information in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. Where required by law, we use appropriate safeguards for cross-border transfers.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a copy or portability of certain information.
• Object to or restrict certain processing.
• Opt out of certain marketing communications.
• Appeal a decision regarding a privacy request where required by law.

To make a request, contact support@sunoi.io. We may need to verify your identity before responding. Some requests may be limited by law, security, fraud prevention, service operation, or our need to maintain records.

12. U.S. State Privacy Notices

If you are a resident of California, Colorado, Connecticut, Utah, Virginia, or another U.S. state with a similar privacy law, you may have additional rights under applicable law.

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, account ID, IP address, and device identifiers.
• Commercial information, such as subscription tier, transaction history, credit usage, and billing metadata.
• Internet or network activity, such as log data, pages viewed, feature usage, and interactions with the Services.
• Approximate geolocation derived from IP address.
• Audio, visual, or similar information that you upload or generate through the Services.
• Inferences related to preferences, usage patterns, and product interactions.

We collect and disclose these categories for the purposes described in this Privacy Policy. We may disclose these categories to service providers, payment processors, analytics providers, infrastructure providers, security vendors, legal authorities, and other parties described above.

We do not knowingly sell personal information. Where applicable law treats certain analytics, advertising, or tracking disclosures as "sharing" or targeted advertising, you may have the right to opt out.

We will not discriminate against you for exercising privacy rights.

13. Contact

For privacy questions or requests, contact:

Email: support@sunoi.io

Website: https://www.sunoi.io